Support Desk Ticketing Portal Software
Miacloudtech offers a bespoke support desk ticketing portal software solution, allowing your customers and staff to create tickets when they have an
enquiry or issue and also give them visibility over their historical tickets and information via a summary wallboard report. The software provides your
support staff with full page real-time wallboards, alerting them vocally when service level agreements are breached or when new tickets are raised or updated, or when a
member of staff is hitting certain targets (for example which member of staff has handled the most customer queries in the day) allowing for faster
more efficient management of customer queries or faults. Wallboards can be tailored to your requirements. Your staff can assign tickets to another member of staff if required at any time. Ticket
communication can be optionally hidden from a customer if staff wish to discuss the ticket.
Every ticket has a running stop clock behind the scenes to measure the lifetime of each ticket and how long a customer ticket takes to be resolved.
Tickets can be put on "hold" at any time when your staff are waiting for the customer to respond or waiting for a third party, and the clock is resumed
automatically when a customer responds to the ticket. Response time is also recorded behind the scenes. Ticket resolution time and response times
are all shown in your wallboard reporting, along with other statistics. Customers can also see their statistics in the summary wallboard report.
Please contact us if you are interested in
support desk ticketing portal software. The support desk ticketing portal software can be implemented on its own or it can be
integrated into your bespoke Miacloudtech CRM software.
Please note I work with my partner company West Pier Telecom
when providing any CRM or Support Desk solution.
Don't see what you need or have a question? Please email us on email@example.com
or please telephone on +44(0)7855 119135
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